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	<title>Comments on: Twitter as a Digital Pillory: How &#8220;Generation Me&#8221; Has Taken Nasty to a New Platform</title>
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	<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/</link>
	<description>Musing &#38; misadventures of a writer, comedian, and local treasure</description>
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		<title>By: Rose @Dozenroses13</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-1008</link>
		<dc:creator><![CDATA[Rose @Dozenroses13]]></dc:creator>
		<pubDate>Thu, 29 Apr 2010 06:34:58 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-1008</guid>
		<description><![CDATA[I see things on Twitter I don&#039;t like or agree with on occasion.  Most recently it was an IM like conversation back and forth between two people that really should have been taken into a direct message.  The whole twitterverse didn&#039;t need to be party to their argument.  It just made me want to log out of Twitter because things got uncomfortable.]]></description>
		<content:encoded><![CDATA[<p>I see things on Twitter I don&#8217;t like or agree with on occasion.  Most recently it was an IM like conversation back and forth between two people that really should have been taken into a direct message.  The whole twitterverse didn&#8217;t need to be party to their argument.  It just made me want to log out of Twitter because things got uncomfortable.</p>
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		<title>By: Jen</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-1007</link>
		<dc:creator><![CDATA[Jen]]></dc:creator>
		<pubDate>Tue, 27 Apr 2010 17:40:49 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-1007</guid>
		<description><![CDATA[I&#039;m seeing this a lot. While we&#039;ve all made a joke in bad taste or picked on an easy target, some people seem to just dwell in the negativity and criticism. They need to create a little drama or just say hurtful things. Particularly now that the LC is archiving tweets, do you really want to go down in history as the person who constantly tweeted about what other people wore, or how they drove, or negative things about such trivial topics. (I particularly love when people tweet about someone else&#039;s driving, while they are driving. If you&#039;re going to tweet &amp; drive you should probably not be criticizing anyone else&#039;s skills.)]]></description>
		<content:encoded><![CDATA[<p>I&#8217;m seeing this a lot. While we&#8217;ve all made a joke in bad taste or picked on an easy target, some people seem to just dwell in the negativity and criticism. They need to create a little drama or just say hurtful things. Particularly now that the LC is archiving tweets, do you really want to go down in history as the person who constantly tweeted about what other people wore, or how they drove, or negative things about such trivial topics. (I particularly love when people tweet about someone else&#8217;s driving, while they are driving. If you&#8217;re going to tweet &amp; drive you should probably not be criticizing anyone else&#8217;s skills.)</p>
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		<title>By: Roz Tofinchio</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-1006</link>
		<dc:creator><![CDATA[Roz Tofinchio]]></dc:creator>
		<pubDate>Tue, 27 Apr 2010 17:40:16 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-1006</guid>
		<description><![CDATA[Kevin, there&#039;s nothing wrong with telling mean people to knock it off, be it on the Net or off.  And for the people who like to dish it out:  be ready to take it if you spew any of your crap my way.]]></description>
		<content:encoded><![CDATA[<p>Kevin, there&#8217;s nothing wrong with telling mean people to knock it off, be it on the Net or off.  And for the people who like to dish it out:  be ready to take it if you spew any of your crap my way.</p>
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		<title>By: Jennifer</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-1005</link>
		<dc:creator><![CDATA[Jennifer]]></dc:creator>
		<pubDate>Tue, 27 Apr 2010 17:24:48 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-1005</guid>
		<description><![CDATA[@Bob I totally agree. I have had business complaints and gotten resolution from tweeting publicly that I doubt I would have gotten had I sent a letter to the company. Specifically, I had an issue with a major credit card company. I tried taking it up with them directly. Several phone calls and customer service reps and managers later, the response was basically- too bad. I sent out two tweets about it and instantly got a response from the company and a connection to a customer service rep that helped me by not only lowering my interest rate but also gave me a $100 credit for my trouble. 
And FTR, I also tweeted that they finally did the right thing by me. 
Letter writing- 0 Tweeting- $100 

That&#039;s just one example. I have more. 

And as for tweeting about appearance, it depends. I was bored watching my kids gymnastics class and I observed that several small children were wearing pants with words across their little butts. That offends me so I tweeted it. Did the kids know I was tweeting about what their parents allowed them to wear? Unlikely. I wanted to vent and see if other people felt the same way so that&#039;s what I did. I think that kind of observation is relatively harmless. 

I think of Twitter as a tool. It&#039;s nice for socializing, it&#039;s good for keeping abreast of local news and goings on and it&#039;s good for evening the playing ground between business and consumers and holding businesses accountable for the way they are run.]]></description>
		<content:encoded><![CDATA[<p>@Bob I totally agree. I have had business complaints and gotten resolution from tweeting publicly that I doubt I would have gotten had I sent a letter to the company. Specifically, I had an issue with a major credit card company. I tried taking it up with them directly. Several phone calls and customer service reps and managers later, the response was basically- too bad. I sent out two tweets about it and instantly got a response from the company and a connection to a customer service rep that helped me by not only lowering my interest rate but also gave me a $100 credit for my trouble.<br />
And FTR, I also tweeted that they finally did the right thing by me.<br />
Letter writing- 0 Tweeting- $100 </p>
<p>That&#8217;s just one example. I have more. </p>
<p>And as for tweeting about appearance, it depends. I was bored watching my kids gymnastics class and I observed that several small children were wearing pants with words across their little butts. That offends me so I tweeted it. Did the kids know I was tweeting about what their parents allowed them to wear? Unlikely. I wanted to vent and see if other people felt the same way so that&#8217;s what I did. I think that kind of observation is relatively harmless. </p>
<p>I think of Twitter as a tool. It&#8217;s nice for socializing, it&#8217;s good for keeping abreast of local news and goings on and it&#8217;s good for evening the playing ground between business and consumers and holding businesses accountable for the way they are run.</p>
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		<title>By: james frederick</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-1004</link>
		<dc:creator><![CDATA[james frederick]]></dc:creator>
		<pubDate>Tue, 27 Apr 2010 17:21:10 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-1004</guid>
		<description><![CDATA[I agree with Kevin. We need to cut people some slack. What if the server is having a particularly bad day? They just found out that their boyfriend is having sex with the cook... So, they foffer you their wine of the day or whatever the hell it is that Olive Garden always tries to sell me when I visit in a less than exciting way than they usually do... give them less of a tip. Did it really ruin your life? Have some sympathy. Maybe their mother died and they can&#039;t afford to skip work -- you probably don&#039;t get time off for deaths when you work as waitstaff. Last I checked, people are HUMANS. And humans make mistakes -- it&#039;s part of being HUMAN. We all do it. We all deserve to be cut a little slack now and again. If you are one of those people who go around checking that other people aren&#039;t doing a good enough job at their job, GET A LIFE! Mind your own business. Cashiers are rude because their job sucks! The pimply kid taking your order at McDonald&#039;s messed up because it&#039;s his FIRST job EVER! Give him a break! People in the service industry are going to screw up, because it&#039;s demanding work and little pay. Forgive and forget. I mean, does it really effect your life that much if your breadsticks are cold?

Before you criticise someone, walk a mile in their shoes. Because then you will be a mile away from them and you will have their shoes.]]></description>
		<content:encoded><![CDATA[<p>I agree with Kevin. We need to cut people some slack. What if the server is having a particularly bad day? They just found out that their boyfriend is having sex with the cook&#8230; So, they foffer you their wine of the day or whatever the hell it is that Olive Garden always tries to sell me when I visit in a less than exciting way than they usually do&#8230; give them less of a tip. Did it really ruin your life? Have some sympathy. Maybe their mother died and they can&#8217;t afford to skip work &#8212; you probably don&#8217;t get time off for deaths when you work as waitstaff. Last I checked, people are HUMANS. And humans make mistakes &#8212; it&#8217;s part of being HUMAN. We all do it. We all deserve to be cut a little slack now and again. If you are one of those people who go around checking that other people aren&#8217;t doing a good enough job at their job, GET A LIFE! Mind your own business. Cashiers are rude because their job sucks! The pimply kid taking your order at McDonald&#8217;s messed up because it&#8217;s his FIRST job EVER! Give him a break! People in the service industry are going to screw up, because it&#8217;s demanding work and little pay. Forgive and forget. I mean, does it really effect your life that much if your breadsticks are cold?</p>
<p>Before you criticise someone, walk a mile in their shoes. Because then you will be a mile away from them and you will have their shoes.</p>
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		<title>By: Rob Madeo</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-1003</link>
		<dc:creator><![CDATA[Rob Madeo]]></dc:creator>
		<pubDate>Tue, 27 Apr 2010 16:36:30 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-1003</guid>
		<description><![CDATA[OK... now I feel bad for sarcastically commenting on my bus driver listening to B95.]]></description>
		<content:encoded><![CDATA[<p>OK&#8230; now I feel bad for sarcastically commenting on my bus driver listening to B95.</p>
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		<title>By: Bob</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-1002</link>
		<dc:creator><![CDATA[Bob]]></dc:creator>
		<pubDate>Tue, 27 Apr 2010 16:24:20 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-1002</guid>
		<description><![CDATA[I think Twitter does serve a purpose in venting frustrations and empowering consumers. Have a gripe with Verizon? Direct a tweet to @MaBell or whatever their address is, and you will have a much bigger platform as opposed to sending a letter that would likely be thrown in the trash.  And the same would extend to tweeting about poor customer service from a cashier or waiter, who are representatives of a business and subject to criticism if warranted.  There&#039;s a clear boundary between a legitimate complaint and a personal attack, but these new sites and tools can finally put us as consumers back in the driver&#039;s seat.]]></description>
		<content:encoded><![CDATA[<p>I think Twitter does serve a purpose in venting frustrations and empowering consumers. Have a gripe with Verizon? Direct a tweet to @MaBell or whatever their address is, and you will have a much bigger platform as opposed to sending a letter that would likely be thrown in the trash.  And the same would extend to tweeting about poor customer service from a cashier or waiter, who are representatives of a business and subject to criticism if warranted.  There&#8217;s a clear boundary between a legitimate complaint and a personal attack, but these new sites and tools can finally put us as consumers back in the driver&#8217;s seat.</p>
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		<title>By: HopeFul</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-1001</link>
		<dc:creator><![CDATA[HopeFul]]></dc:creator>
		<pubDate>Tue, 27 Apr 2010 16:15:08 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-1001</guid>
		<description><![CDATA[We may all think these things...but then you need to ask yourself...does anybody out there really care?  I sure as hell don&#039;t care about your server, the guy at the red light, or what&#039;s thawing for dinner tonight.]]></description>
		<content:encoded><![CDATA[<p>We may all think these things&#8230;but then you need to ask yourself&#8230;does anybody out there really care?  I sure as hell don&#8217;t care about your server, the guy at the red light, or what&#8217;s thawing for dinner tonight.</p>
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		<title>By: J. Eric Smith</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-1000</link>
		<dc:creator><![CDATA[J. Eric Smith]]></dc:creator>
		<pubDate>Tue, 27 Apr 2010 16:04:37 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-1000</guid>
		<description><![CDATA[My two cents . . . 

Criticism of ACTIONS is one thing, (e.g. I got bad service at Olive Garden, here&#039;s why). Such criticism can be offered acceptably and in a constructive way that may improve said actions in the future. Having said that, I would say that the BEST of all possible routes in such a scenario is not to post anything that you wouldn&#039;t say to the offending individual directly . . . if I&#039;m gonna complain about my Olive Garden service, you can bet that I will have shared my concerns with the server directly before I left the restaurant. And then I&#039;ll probably change the location or lightly fictionalize the account online to make it more generic, since that&#039;s where lessons get shared and learned. 

But criticism of IDENTITY is another thing entirely, as people can&#039;t necessarily change who they are or what they look like. You may say &quot;Yes they can, they can make better fashion decisions,&quot; but that may not be economically or educationally or culturally viable for them, and those constraints are every bit as real as physical ones. 

You can tell other people that my writing stinks (and, believe me, I&#039;ve heard that A LOT over the years), and that&#039;s fine, it&#039;s an ACTION, and I actually often tweak or adjust things based on reader or editor feedback. But to make nasty comments to others about my appearance or how I smell or what my skin or hair or clothing looks like is an attack on IDENTITY . . . and I never see a case where that sort of online, public commentary adds any value at all to the discourse. 

I think we all know deep inside when we&#039;re being mean to other people or offering affirmation to other people. It&#039;s just a matter of whether we think that the mean stuff is acceptable (or necessary) or not. Given the choice, if I can find a way to affirm in my writing, rather than being mean in my writing, I&#039;ll generally try to do so.]]></description>
		<content:encoded><![CDATA[<p>My two cents . . . </p>
<p>Criticism of ACTIONS is one thing, (e.g. I got bad service at Olive Garden, here&#8217;s why). Such criticism can be offered acceptably and in a constructive way that may improve said actions in the future. Having said that, I would say that the BEST of all possible routes in such a scenario is not to post anything that you wouldn&#8217;t say to the offending individual directly . . . if I&#8217;m gonna complain about my Olive Garden service, you can bet that I will have shared my concerns with the server directly before I left the restaurant. And then I&#8217;ll probably change the location or lightly fictionalize the account online to make it more generic, since that&#8217;s where lessons get shared and learned. </p>
<p>But criticism of IDENTITY is another thing entirely, as people can&#8217;t necessarily change who they are or what they look like. You may say &#8220;Yes they can, they can make better fashion decisions,&#8221; but that may not be economically or educationally or culturally viable for them, and those constraints are every bit as real as physical ones. </p>
<p>You can tell other people that my writing stinks (and, believe me, I&#8217;ve heard that A LOT over the years), and that&#8217;s fine, it&#8217;s an ACTION, and I actually often tweak or adjust things based on reader or editor feedback. But to make nasty comments to others about my appearance or how I smell or what my skin or hair or clothing looks like is an attack on IDENTITY . . . and I never see a case where that sort of online, public commentary adds any value at all to the discourse. </p>
<p>I think we all know deep inside when we&#8217;re being mean to other people or offering affirmation to other people. It&#8217;s just a matter of whether we think that the mean stuff is acceptable (or necessary) or not. Given the choice, if I can find a way to affirm in my writing, rather than being mean in my writing, I&#8217;ll generally try to do so.</p>
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		<title>By: Will King</title>
		<link>http://www.kevinmarshallonline.com/blog/2010/04/27/think-before-you-tweet/#comment-999</link>
		<dc:creator><![CDATA[Will King]]></dc:creator>
		<pubDate>Tue, 27 Apr 2010 15:49:49 +0000</pubDate>
		<guid isPermaLink="false">http://blog.timesunion.com/marshall/?p=530#comment-999</guid>
		<description><![CDATA[My wife un-friends people on Facebook if they complain too much.

She even announces it to me, &quot;ok, I see it&#039;s time to go through my friends list again...&quot;]]></description>
		<content:encoded><![CDATA[<p>My wife un-friends people on Facebook if they complain too much.</p>
<p>She even announces it to me, &#8220;ok, I see it&#8217;s time to go through my friends list again&#8230;&#8221;</p>
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